Important Shipping Information

What about shipping and shipping charges?

Our prices include residential or commercial shipping to 48 contiguous US states. Most items ship UPS Ground. A few large items will ship UPS Freight.

Please note: Some shipping addresses in the US incur a substantial shipping surcharge due to their location such as when a ferry would be required for delivery. If your address is one that would incur such a surcharge and where we would suffer a loss over and above the sales price we will notify you and you can either agree to pay the extra shipping charges, agree to an alternate shipping address, or cancel your order.

Please also note that shipping includes commercial or residential delivery to the door only. If you ask the driver to bring the carton inside, or unpack it for you, you may incur additional charges from the delivery company and these additional charges will be charged to you by the delivery company.

Will I receive notification of shipping?

Yes, you will receive a tracking number via e-mail when your order has shipped.

Do I have to be home to sign for the delivery? Most items that ship UPS Ground may be delivered without a signature. Larger items that ship freight may need to have someone home to accept the delivery. UPS Freight is supposed to call for a delivery appointment if your order is shipped to a residential address because someone must be available to inspect the cartons and sign for the delivery. If you instruct UPS to deliver without a signature the responsibility becomes yours if the shipment is damaged or goes missing.

What if I change my mind and refuse the shipment?

You can cancel or change your order at any time up until the items are shipped. After your order leaves our warehouse if you cancel or refuse delivery of the shipment (unless damaged and noted on the delivery receipt at time of delivery) you will be responsible for the shipping charges to your shipping address as well as the shipping charges to return the items to our warehouse. We will refund your money once we receive the items back in our warehouse in saleable condition, less all shipping charges.

What if my order arrives damaged or part of it is missing?

As with all shipping there is the possibility of damage no matter how well the items are packed. Our ability to file a damage claim on your behalf is directly affected by what you do when your shipment is delivered. Please read the following information carefully.

FOR A SHIPMENT SHORTAGE:
Sometimes your order may be shipped in parts, smaller items may ship UPS Ground while the larger items in your order must ship via a freight carrier. If you feel part of your shipment is missing please call us at 1-877-886-0992.

FOR VISIBLE DAMAGE:
CAREFULLY INSPECT YOUR CARTON(S) FOR DAMAGE BEFORE SIGNING FOR YOUR DELIVERY. IF A CARTON APPEARS DAMAGED OPEN IT IN THE PRESENCE OF THE DELIVERY DRIVER AND ASK THE DRIVER TO INSPECT THE CONTENTS WITH YOU. IF THE ITEMS INSIDE ARE DAMAGED WRITE A PRECISE DESCRIPTION OF THE DAMAGE ON BOTH YOUR COPY AND DELIVERY DRIVER'S COPY OF THE DELIVERY RECEIPT.

Even if the box appears in perfect condition please inspect your shipment immediately. Do not throw away the box or any packing materials until you have inspected your order and are satisfied that it is undamaged. If you find concealed damage to your order once you open the box we require a picture of the damage in order to have the damaged item replaced or repaired at our discretion.

EVEN IF YOUR SHIPMENT IS DAMAGED DO NOT REFUSE IT BECAUSE WE WILL BE CHARGED FOR RETURN SHIPPING FOR DAMAGED ITEMS THAT MAY OR MAY NOT BE REPAIRABLE.

If the damage is to a piece or component of the furniture we can send you replacement parts or components. Again, if you have any questions about your shipment please call us at 1-877-886-0992.

We require a picture of the damage in order to have the damaged item or component replaced. A picture of the box and the damaged piece(s) is essential in filing a claim and shipping you the correct replacement part(s). You can e-mail your digital images to us at customerservice@rivannafurniture.com or mail your photos to us once you have notified us by phone or e-mail that you will be mailing them. You must notify us of the damage within 3 days of receiving your order.

What about returns?

If you are not satisfied with your purchase we will refund your money less any shipping charge we paid on your behalf as long as you return the item in the original, reusable packaging, and in original, new condition, within 15 days of receiving your order. You must contact us by phone or e-mail for a Return Authorization Number and return shipping address. Return shipping charges are your responsibility and you may wish to insure the your return against damage. Once your return is received and the condition of the returned item is inspected and verified we will refund your purchase price to the credit card that was used at the time of purchase, less any outbound or return shipping charges. No returns will be accepted without a Return Authorization Number.